Ideas to keep your salon clients coming back
Tues, 27 Oct.
People from all corners of the globe decide that they want to become a hairstylist, their decision being driven mostly by the fact that they like working with hair. However, being a hairdresser involves more than cutting and using basic hair tools. What you need is to know how to market yourself and your services. Your growth and your business depend mainly on customers. In fact, building a strong clientele is essential for your career in cosmetology. Equally important is making sure that the clients don’t leave you. Getting people to come through the door is not enough anymore. If you want customers to keep coming back, you have to keep them happy. The key to success is making clients fall in love with your business. The question is now how do you get salon clients to return to you? To promote repeat customers, keep in mind the following tips.
Hear and pay attention to your salon clients
Part of your job as a hairdresser is to listen to what your clients are telling you. This is a sure way to stand out from the competition. If you are not listening to your customers when they come into your salon, they will switch to a competitor and never return to you again. What customers want is to know that they matter. Therefore, is it worth making the effort to learn what they like and dislike. Keeping a record of customers’ preferences has never been easier. All you have to do is use beauty salon software. Besides being able to manage appointments, you can record information like what style or cut you did last time or how the customer’s hair behaves. While this may not seem as much, you will see that clients will be happy to come back to your beauty center.
Email your salon clients reminders
Getting the client to rebook is not simple, but you have managed to accomplish this. However, this does not mean that you should sit back and relax. Salon clients have the tendency to forget all about their appointments and you cannot really blame them. People at present live busy lifestyles and this is the reason why they miss their appointments. As a hair stylist, you will have to re-educate your customers. More precisely, you have to send reminders to those customers who are not devoted to their next appointment. This is where having a hair salon app comes in handy. The software allow you to store clients’ email addresses and, most important, send reminders. Unkept appointments will cost you, so notify customers of their upcoming appointment.
Reward salon clients that rebook
Maybe you do not have the means to run successful marketing campaigns, but you can reward those customers that have not rebooked for a long time. A loyalty program is necessary if you do not already have one set up. What you can do is offer promotions to clients that have not scheduled their next appointment. If you cannot give the customer points for every dollar they spend, you should at least offer a free cut once in a while. The bottom line is that you want customers to know that you have been thinking about them.
Build customer loyalty with a salon app
Tues, 01 Sep.
Working in the beauty industry require a lot of attention to detail, and when the number of customers is constantly increasing, efficient organization can become a problem. If you have been confronted with various appointment or inventory issues, then many inconveniences have probably arisen. If you want to improve workplace productivity and to provide customers with services of high standard quality, then using an app might be the solution you needed all along. If you are wondering what such an app can offer you, then keep on reading:
Manage appointments with more efficiency
Appointment managing is probably the most important and stressful tasks of running a salon. Even the smallest mistake or misunderstanding can affect your entire schedule and perhaps even lead to a dispute with your clients. Start managing your appointments effortlessly, and consider installing an app. This way, you have the possibility of choosing to receive a reminder for each of your appointments and avoid an eventual double schedule that may influence workspace productivity in a negative way.
Keep a record of your clients
Clients usually appreciate noticing that their hairstylist remembers what is their favorite shampoo is, or what type of hairstyle they mainly opt for. With an app at your disposal, you can keep a record of relevant information about each of your clients. From preferences and personal interests to formulas and contact details. You will have every relevant detail at quick reach, without facing the need of searching through a thick appointment book. Taking a personal interest in your clients will automatically lead to increased retentions and positive referrals.
Control your inventory more easily
Controlling your inventory properly is the key to the smooth going of your salon business. It can seem a bit unprofessional to find out last minute that a hair dye or formula that one of your clients is interested in is out of stock. Avoid the embarrassment, and keep your inventory under control at all times, with an innovative and efficient salon app. Investing in an application of this kind can prove to be worth every penny on the long run, and you will certainly enjoy the advantages.
Due to the benefits that an app can bring your business, a profit increase will automatically follow. If your appointments are being managed properly, you pay attention your client’s preferences and your inventory is always under control, customer satisfaction will be a sure thing.
Give your salon the opportunity to benefit from the client retention and referrals you desire, and choose to simplify your management responsibilities by installing a perfectly designed app that can suit the requirement of your salon. Here at Mycutsapp.com we offer you an easy and efficient solution that can help you overcome all those issues that surround the management of a hair salon. Our app has been developed in a way to suit all salon requirements, and an improvement of productivity is guaranteed. Check our website and see what advantages we can provide you with.